{"id":8010,"date":"2024-10-16T14:23:27","date_gmt":"2024-10-16T12:23:27","guid":{"rendered":"https:\/\/rijschoolzomer.nl\/complaint-procedure\/"},"modified":"2025-01-30T15:22:41","modified_gmt":"2025-01-30T14:22:41","slug":"complaint-procedure","status":"publish","type":"page","link":"https:\/\/rijschoolzomer.nl\/en\/complaint-procedure\/","title":{"rendered":"Complaint Procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8010\" class=\"elementor elementor-8010 elementor-6470\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e5cfd5 e-con-full e-flex e-con e-parent\" data-id=\"1e5cfd5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c50e7bc e-con-full e-flex e-con e-child\" data-id=\"c50e7bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5249551 e-con-full max-100 e-flex e-con e-child\" data-id=\"5249551\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b29efb elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"4b29efb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span>Rijschool zomer:<\/span><br>\nComplaint Procedure  for Students<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b88bd2 elementor-widget__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8b88bd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-764a1f6 e-con-full e-flex e-con e-child\" data-id=\"764a1f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb0a2c2 e-flex e-con-boxed e-con e-parent\" data-id=\"fb0a2c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-78e5f43 e-con-full e-flex e-con e-child\" data-id=\"78e5f43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f5137b elementor-widget elementor-widget-text-editor\" data-id=\"5f5137b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Although we at Rijschool Zomer do our utmost to make your training as comfortable and good as possible, it is always possible that you do not agree with something, that you have a complaint, or a suggestion for improvement.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">In order to make this complaint handling as structured as possible, you will find below our complaint procedure. First we will ask you to always send the complaint or suggestion by E-mail or registered mail. This takes some extra energy from you, but it also has advantages; for example, the management of Rijschool Zomer has:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Time to really look at the substance of your complaint or suggestions,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conduct research with the appropriate department,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The time and space to achieve the best possible solution for both parties,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The ability to e-mail the complaint or suggestion back to you.<\/span><\/li><\/ul><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Always send your complaint or suggestion by e-mail to\u00a0<\/span><b>info@rijschoolzomer.nl\u00a0<\/b><span style=\"font-weight: 400;\">or by registered mail to our headquarters in Utrecht. The address details can be found on our website.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Upon After the receipt of your E-mail or registered letter, you will receive confirmation of receipt from Rijschool zomer within 24 hours.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your complaint will be handled confidentially at all times by the management of Rijschool Zomer.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">At that time we will maintain a response time of maximum 10 working days. We will use this time to create a good and realistic picture of the situation regarding the complaint and to determine which solution best fits the received complaint.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Within a maximum of 10 working days we will respond to your complaint. We always do this by e-mail. This gives you a quick, clear and black on white answer to your question, complaint or suggestion.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If we cannot reach a solution together, I will refer you to our independent third party: The Dispute Commission for Private Educational Institutions, more<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">information can be found at:\u00a0<\/span><a href=\"http:\/\/www.degeschillencommissie.nl.\/\"><span style=\"font-weight: 400;\">thedegeschillencommissie.nl .<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The ruling of this independent third party is binding on both parties.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Complaints are kept confidential and retained at all times for a period of 1 year (12 months)<\/span><\/li><\/ol><p><br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Rijschool zomer: Complaint Procedure for Students Although we at Rijschool Zomer do our utmost to make your training as comfortable [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-8010","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaint Procedure - Rijschool Zomer<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rijschoolzomer.nl\/en\/complaint-procedure\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint Procedure - Rijschool Zomer\" \/>\n<meta property=\"og:description\" content=\"Rijschool zomer: Complaint Procedure for Students Although we at Rijschool Zomer do our utmost to make your training as comfortable [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rijschoolzomer.nl\/en\/complaint-procedure\/\" \/>\n<meta property=\"og:site_name\" content=\"Rijschool Zomer\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-30T14:22:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/rijschoolzomer.nl\\\/en\\\/complaint-procedure\\\/\",\"url\":\"https:\\\/\\\/rijschoolzomer.nl\\\/en\\\/complaint-procedure\\\/\",\"name\":\"Complaint Procedure - Rijschool Zomer\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/rijschoolzomer.nl\\\/#website\"},\"datePublished\":\"2024-10-16T12:23:27+00:00\",\"dateModified\":\"2025-01-30T14:22:41+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/rijschoolzomer.nl\\\/en\\\/complaint-procedure\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/rijschoolzomer.nl\\\/en\\\/complaint-procedure\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/rijschoolzomer.nl\\\/en\\\/complaint-procedure\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/rijschoolzomer.nl\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaint Procedure\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/rijschoolzomer.nl\\\/#website\",\"url\":\"https:\\\/\\\/rijschoolzomer.nl\\\/\",\"name\":\"Rijschool Zomer\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/rijschoolzomer.nl\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/rijschoolzomer.nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/rijschoolzomer.nl\\\/#organization\",\"name\":\"Rijschool Zomer\",\"url\":\"https:\\\/\\\/rijschoolzomer.nl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/rijschoolzomer.nl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/rijschoolzomer.nl\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/LG_RijschoolZomer_OrangeBlack.svg\",\"contentUrl\":\"https:\\\/\\\/rijschoolzomer.nl\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/LG_RijschoolZomer_OrangeBlack.svg\",\"caption\":\"Rijschool Zomer\"},\"image\":{\"@id\":\"https:\\\/\\\/rijschoolzomer.nl\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaint Procedure - Rijschool Zomer","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/rijschoolzomer.nl\/en\/complaint-procedure\/","og_locale":"en_US","og_type":"article","og_title":"Complaint Procedure - Rijschool Zomer","og_description":"Rijschool zomer: Complaint Procedure for Students Although we at Rijschool Zomer do our utmost to make your training as comfortable [&hellip;]","og_url":"https:\/\/rijschoolzomer.nl\/en\/complaint-procedure\/","og_site_name":"Rijschool Zomer","article_modified_time":"2025-01-30T14:22:41+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/rijschoolzomer.nl\/en\/complaint-procedure\/","url":"https:\/\/rijschoolzomer.nl\/en\/complaint-procedure\/","name":"Complaint Procedure - Rijschool Zomer","isPartOf":{"@id":"https:\/\/rijschoolzomer.nl\/#website"},"datePublished":"2024-10-16T12:23:27+00:00","dateModified":"2025-01-30T14:22:41+00:00","breadcrumb":{"@id":"https:\/\/rijschoolzomer.nl\/en\/complaint-procedure\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/rijschoolzomer.nl\/en\/complaint-procedure\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/rijschoolzomer.nl\/en\/complaint-procedure\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/rijschoolzomer.nl\/en\/"},{"@type":"ListItem","position":2,"name":"Complaint Procedure"}]},{"@type":"WebSite","@id":"https:\/\/rijschoolzomer.nl\/#website","url":"https:\/\/rijschoolzomer.nl\/","name":"Rijschool Zomer","description":"","publisher":{"@id":"https:\/\/rijschoolzomer.nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/rijschoolzomer.nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/rijschoolzomer.nl\/#organization","name":"Rijschool Zomer","url":"https:\/\/rijschoolzomer.nl\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/rijschoolzomer.nl\/#\/schema\/logo\/image\/","url":"https:\/\/rijschoolzomer.nl\/wp-content\/uploads\/2023\/09\/LG_RijschoolZomer_OrangeBlack.svg","contentUrl":"https:\/\/rijschoolzomer.nl\/wp-content\/uploads\/2023\/09\/LG_RijschoolZomer_OrangeBlack.svg","caption":"Rijschool Zomer"},"image":{"@id":"https:\/\/rijschoolzomer.nl\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/rijschoolzomer.nl\/en\/wp-json\/wp\/v2\/pages\/8010","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rijschoolzomer.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rijschoolzomer.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rijschoolzomer.nl\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/rijschoolzomer.nl\/en\/wp-json\/wp\/v2\/comments?post=8010"}],"version-history":[{"count":0,"href":"https:\/\/rijschoolzomer.nl\/en\/wp-json\/wp\/v2\/pages\/8010\/revisions"}],"wp:attachment":[{"href":"https:\/\/rijschoolzomer.nl\/en\/wp-json\/wp\/v2\/media?parent=8010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}